Money ***** and Capitec Denies to Reverse my Money

<p>On the 29th of April 2017 I had money ****** from my account and the next day I went to Capitec Bank Centurion Mall to lodge a complaint that I had money ****** from my account and I was turned back and forth. I remember the second person who I requested assistance from was Albert and Neo. They could see how my money was ****** and who’s account it went to but they do not want to reverse my money back in my account. I went to the bank few times until they told me to open a case at the police station. I went to the Lyttelton police station and opened a case [Case Number: 385/5/2017] and I went back to the bank to give them a case number as they requested for it. On the 2nd May 2017 the bank gave me an incident number: ********** 9 and said I will get feedback in five days. On the fifth day I did not receive feedback so I went back to the bank and they told me I know the person who stole my money and there is nothing they can do for me.<br /> <br />This is my whole salary that was ****** from my account and I am struggling since the day my money was ****** because Capitec bank does not want to reverse my money from whoever stole my money because they can see on the system who’s bank account the money was transferred to when they stole it from my account. I do not have transport money to go to work, I do not have money to buy food and grocery and I am about to lose my job because since the incident I have been absent from work more than 14 days because I do not have transport money.</p> <p> </p> <p>I do not understand how difficult it is for Capitec to reverse my money because they already know who stole my money and I have to struggle just because I chose to bank with capitec. I decision I will regret my whole life. Poorest poorest service I ever received from a bank especially a bank I depend on to get my salary. </p> <p> </p> <p>I then receive a call that they cannot reverse my money because the person who stole it does not have funds. Why didn't they freeze his account until investigations are complete? Why didn't they reverse my money the moment I went to them to request a reversal because they said they knew who is was? Capitec bank is useless and so are the *********** employees. </p>