Money

I transferred money into my capitec savings account then I had to transfer money into my actually capitec account so that I can pay for my furniture I transferred R13 000.00 then I had R14 000 and a couple of rands left, yesterday I had to transfer money again from that account when I checked the balance I had R10 000 I called but they kept on transferring from one department to the other and still I didn’t get help I just wanted to enquire about the R4 000 that disappeared I’m so annoyed this is not right