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Michelle M

1 reviews | Active since Feb 2017

22 Feb 2017, 10:25

money dissappearing from account

<p>money was deposited into my husbands account then a "correction" was made, we went to the bank to enquir as to what happened to this money and what correction this was for. we were sent from one consultant to the next without getting any answers, we then went to another branch hoping to find competent staff member ( Mall of Africa). we were told that this was an inside job so we must wait untill they investigate. so in the mean time we must not go to work untill they investigate, we cant buy food while they investigate cause they hire *********, why must we suffer? Capitec services suck. This is not the first incident with regards to their services.</p>

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Replies (1)
Capitec Bank
Capitec Bank's reply22 Feb 2017, 11:55
Official

I acknowledge your posting, and have referred it to Adwena Williams for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank