Money Dissappeared

I made an immediate payment from my Capitec account using the Capitec app on 16 January 2018. To date the money never appeared on the Nedbank account I was sending it to! I reported this matter to Capitec and they have been “investigating” for over a month now. I’ve called them so many times I’ve lost count!! We’ve even submitted the Nedbank account statement to prove that the money was never received and no help at all from Capitec! When I go into their branches I get told there’s nothing they can do. The call center tells me the issue is with their interbank department. How does my money disappear into thin air!?!?! Capitec has not only ****** my money but they have cost me lots of precious time and additional money spent trying to follow up on this matter. I am utterly disgusted with how they can shrug their shoulders when I had entrusted with my hard earned money and they take no accountability for what has happened! I want my money back Capitec !!!