JB
Johan B
1 reviews | Active since Apr 2011
23 Jul 2015, 12:10
Money dissapearing
On the 4th of July money disappeared from my account. On investigation my card were cloned and used in Denpasar, Bali, an amount of plus minus R3000.00 withdrawn. The bank informed me that an investigation will take place which will take 14 days. I receive no phone call or sms to inform me of the progress. Twice I went to the bank myself to query as I am in urgent need of my own money but I don't get any sufficient answers.
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Capitec Bank's replyOfficial
23 Jul 2015, 14:13Hello Johan00000,
I acknowledge your posting, and have referred it to Richard Sofisa for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Richard Sofisa for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Capitec Bank's reply23 Jul 2015, 14:13
Official
Hello Johan00000,
I acknowledge your posting, and have referred it to Richard Sofisa for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Richard Sofisa for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank