Money dispute

Hello Peter, in May a certain amount of money was deducted from my account, the 1st time I went to the branch I was told that I can't be assisted,I then told their ***** department and they advised me that I should go back to the branch, I did that and I was given an incident number and was advised that the matter at hand will take 30 business working days to be resolved, 30 days later I received no communication. I went back to the branch and was told that I have to wait yet another 45 business working days,but still..45 days later there was no communication. I then wrote to Hello Peter, on my 2nd attempt that's when I got assistance and I got my money back. 3 weeks later, I get an email from Capitec sating that they are going to deduct the money that was in dispute because they have proof that I subscribed to some online thing. So now the question is, why did they pay back the money back into my account I'd it's going to be deducted again?