Money disappears in the account

I have a business account with Capitec all was well until on Tuesday night I transferred money from my business account to my Capitec personal account, the money went out from my business accounts but it never reached my personal account, the next day I called Capitec business to find out what is happening they said they will escalate and get back to me within 2-8 hrs and nothing happened the next day I call them again the lady said no feedback I will re-escalate nothing happened today I called them again they said no feedback the call centre agent even said she does know what is happening so how can i continue use the account that money will disappear without anyone knowing what is happening I was promised that the supervisor named Spencer will call me I’m still waiting no call and no one care about it I’m disgusted with the service I will not recommend the account to anyone