Money Disappeared

26 September money to the amount of +- R4800 disappeared from my account. I notified Capitec within an hour of the unauthorized transactions but to date(almost a month later) I am being told they are still busy with investigation. A Team Leader from card disputes was gonna call me back yesterday but never did. . I was told it were card purchases. My card was with me the whole time. The transactions happened early morning. No one had my details! Capitec must be dealing with ****s. Your money is not save with Capitec.