Money didn't dispense

Item: Capitec Bank
Rating: 1
Author: Nkhensani B

My name is Nkhensani Baloyi, ID number *** ,On the 15th of November 2025 I withdrew R5600 money from the nedbank atm and the money didn't dispense, I contacted capitec and this the reply I got " *Naomi* This is the update on your case

hank you so much for your continued patience Nkhensani❤️.

I’ve reviewed your case regarding cash that did not dispense at the ATM and I can confirm it's still under review.

The relevant department currently is at the ATM where the cash failed to dispense, conducting a further investigation into the issue.

Your case is still within the timeframe, and you can expect an update from the relevant department via email or SMS the 20 November 2025.

Kindly keep an eye on your inbox, as the feedback will be shared there." Today when I cantact them they are telling me they still investigating. I want my money my kids don't have food. There's no sense of urgency. Please help

Helpful (0)

Replies (3)

Capitec Bank's replyOfficial

20 Nov 2025, 12:36

Good day Nkhensani, Thank you for letting us know of your concern and for your patience while we explore this matter. We have assigned your query to a designated official, who will contact you within the next business day. Kind regards Capitec

Capitec Bank's reply20 Nov 2025, 12:36

Official

Nkhensani B's updateReviewer Update

20 Nov 2025, 13:41

I just want my money

Nkhensani B's update20 Nov 2025, 13:41

Reviewer Update

I just want my money

Nkhensani B's updateReviewer Update

25 Nov 2025, 09:28

Thank you so much for your work, I am very happy that you managed to resolve this issue quickly. Thank you 😊

Nkhensani B's update25 Nov 2025, 09:28

Reviewer Update

Thank you so much for your work, I am very happy that you managed to resolve this issue quickly. Thank you 😊