Money deposited into incorrect account

<p>A friend deposited money into the wrong account accidently. i called the Capitec Customer sevices and was told that the depositer had to contact them in order for them to correct it.</p> <p>She went to the Eyethu Mall in Orange farm and could not be assisted. Firstly their phones were not working and she had to use her own cellphone to contact the customer service centre.</p> <p> </p> <p>When she called them she was told they have to contact the account holder to ask if they can reverse this amount. so if the account holder says no, does that mean that the depositor has lost out.</p> <p>secondly ,the money was put into that account erroneously as i had asked her to deposit money into that account before as my app wasnt working</p> <p>The account of the person that the money was deposited is deceeased He died on the 25th October.</p> <p>His girlfriend does not have a copy of the death certificate as his family took it after the burial.</p> <p> </p> <p> </p> <p> </p> <p>Kindly advise how i can resolve this</p>