money de*****ed via cash sent

i laid a complaint 2 weeks ago regarding ****** funds from my mom`s account nothing has been done they just went quite promised my mom they will investigate then call her back nothing has been done,capitec your customer service is ridiculous i dont know how some of you still have the job cos you are failing at that these people you de*****ing have been your loyal customers for decades. make sure my mom gets a call by tomorrow to explain to her where did her money go cos i know for sure that she wont get her money back mainly cos you guys are useless period.