Money deducted without transaction occuring

Item: Capitec Bank
Rating: 1
Author: Adjoa A

On the 22nd of October I made a purchase of R217. 40 at a fast food store called Nandos, Mitchell's Plan branch, and made the via EFT, it reflected immediately. Yesterday, 2 November, at 4am I received an sms notification from the bank stating that I have made another purchase at the very same store for the very same amount. I visited the Capitec branch in Parow center and got assistance from a guy named Brandon, and they saw the bank's fault, queried on my behalf from a lady called Yolanda who gave me a reference number and assured me that the amount will be reversed into my account by the end of business day, which did not happen. So decided to email the bank and Justin Isaacs (the Service Administrator Agent) responded to my complaint by apologizing but did NOT assist with returning the funds owed to me by the bank. I would like to get assistance as I do not appreciate being charged for transactions that did not occur in the very first place.

Helpful (0)

Replies (2)

Adjoa A's updateReviewer Update

07 Nov 2017, 10:54

So now I get a call from a guy called Jaco from Capitec bank. He tells me that they managed to investigate and see the error, however, it will take 45 days to get a refund. From being told about 8 working days by a service consultant called Delicia from China Mall, Parow, to being told to wait 45 days....... And a R50 fee will be deducted from my account again in order for the investigation to proceed. So overall, Capitec bank charges me twice for 1 transaction and on top of that Iam required to pay R50 non-refundable fees for nothing. Talk about day light *******.....

Adjoa A's update07 Nov 2017, 10:54

Reviewer Update

Capitec Bank's replyOfficial

14 Nov 2017, 07:59

Thank you for your post captured on Hello Peter. We are currently experiencing technical difficulties and sincerely apologise for the delay in responding to your post.

Our aim is to alleviate client frustration and therefore invite you to contact our Complaint Management department directly in order to expedite your complaint. We regret the inconvenience this may cause.

Thank you for your patience herein.

Complaint Management

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Capitec Bank's reply14 Nov 2017, 07:59

Official

Thank you for your post captured on Hello Peter. We are currently experiencing technical difficulties and sincerely apologise for the delay in responding to your post.

Thank you for your patience herein.

Complaint Management

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