JM
Jabulile M
1 reviews | Active since Jan 2020
25 Apr 2021, 18:01
Money deducted no airtime credited
I purchased airtime from the the app yet it was not credited to my airtime balance yet they deducted the amount from my capitec account, called and emailed yet still no refund.... It's been 3 days already, how difficult is it to fix this????
Helpful (0)
Replies (4)0
Replies (4)
Capitec Bank's replyOfficial
26 Apr 2021, 07:13Good day Jabulile
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply26 Apr 2021, 07:13
Official
Good day Jabulile
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
JM
Jabulile M's updateReviewer Update
26 Apr 2021, 10:58I honestly feel u r failing your customers constantly , how does it get to be escalated ninety times with no resolution? How difficult is this transaction coz u can see that u deducted my money? You don't even bother responding to my emails, RECTIFY THIS BEFORE END OF BUSINESS TODAY!!! I'VE BEEN FAR TO PATIENT WITH YOU GUYS
JM
Jabulile M's update26 Apr 2021, 10:58
Reviewer Update
I honestly feel u r failing your customers constantly , how does it get to be escalated ninety times with no resolution? How difficult is this transaction coz u can see that u deducted my money? You don't even bother responding to my emails, RECTIFY THIS BEFORE END OF BUSINESS TODAY!!! I'VE BEEN FAR TO PATIENT WITH YOU GUYS
Capitec Bank's replyOfficial
30 Apr 2021, 14:14Good day Jabulile
As per our telephonic discussion, your matter has been resolved.
Should you require further assistance, kindly contact us directly.
Kind regards
Capitec Bank
As per our telephonic discussion, your matter has been resolved.
Should you require further assistance, kindly contact us directly.
Kind regards
Capitec Bank
Capitec Bank's reply30 Apr 2021, 14:14
Official
Good day Jabulile
As per our telephonic discussion, your matter has been resolved.
Should you require further assistance, kindly contact us directly.
Kind regards
Capitec Bank
As per our telephonic discussion, your matter has been resolved.
Should you require further assistance, kindly contact us directly.
Kind regards
Capitec Bank
JM
Jabulile M's updateReviewer Update
30 Apr 2021, 14:41As you have instructed me, I've taken this matter to the Ombudsman.
JM
Jabulile M's update30 Apr 2021, 14:41
Reviewer Update
As you have instructed me, I've taken this matter to the Ombudsman.