Money deducted from my account

Hi last year my account was freezed due to ********** money(500) that I received and went to my nearest branch and they unblocked me. When they unblocked me they took that ********** money(500) so last month on the 14 of February capitec took 500 so yesterday I went to the branch and told them so they said capitec didn’t take the money they where holding it but from my side it showed me that the money is not there so I don’t understand why they took my money. And the money they took it had an incident number attached to it.

Incident no: ***

Mr M MOJAPELO