SM
SIZWE M
1 reviews | Active since Apr 2014
11 May 2020, 19:19
Money deducted from account but airtime not loaded
My wife bought airtime using cellphone banking on the 11 May around 11 am. The funds were deducted from her account but the airtime was never loaded. I then tried to buy airtime using my phone. Money was again deducted from my account but airtime was not loaded. This is a serious inconvenience. Can someone pls resolve this and give me an update. This is creating a bad impression on reliability of capitec digital banking platforms.
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Replies (2)
Capitec Bank's replyOfficial
12 May 2020, 09:19I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply12 May 2020, 09:19
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
SM
SIZWE M's updateReviewer Update
12 May 2020, 17:00The situation was resolved. Thanks.
SM
SIZWE M's update12 May 2020, 17:00
Reviewer Update
The situation was resolved. Thanks.