AP
Angelique P
1 reviews | Active since Jan 2019
02 Jan 2019, 14:13
Money deducted for airtime but not received anything
I bought R110 Mtn airtime from my Capitec app on 01/01/19 the money was deducted from my account, but i never received the airtime I am working 8 days in a row can't get to a branch and all the numbers i search for gives me a automated response how do i tell a computer what my problem is.
Helpful (0)
Replies (2)0
Replies (2)
Capitec Bank's replyOfficial
02 Jan 2019, 14:20I acknowledge your posting, and have referred it to Viwe Bokveldt for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Capitec Bank's reply02 Jan 2019, 14:20
Official
I acknowledge your posting, and have referred it to Viwe Bokveldt for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
AP
Angelique P's updateReviewer Update
02 Jan 2019, 15:04Thank you your response is much appreciated.
AP
Angelique P's update02 Jan 2019, 15:04
Reviewer Update
Thank you your response is much appreciated.