Money deducted but no Token!!!!

<p>A night before i purchased 500 electricity, but until the morning there was no token sms. I then phoned the bank help line, and after holding for 20 min i was rudely told that they cannot retrieve the token and the matter will be escalated to other departments ( clearly she did not even know the relevent deapartment). When i asked long how it will take for me to get the token she said it will take 2-3 days. My house is in the dark and i have no funds and my bank does not really care about that. This is beyond poor service and i am leaving this bank!!</p>