1 reviews | Active since Dec 2016

28 Feb 2020, 12:15

MONEY DEDUCTED BUT NO AIRTIME LOADED

I put airtime worth R100 using my app, it didn't reflect but money was deducted from my account , so I recharged again , second time I got the airtime. Can someone help me with this , I can't just lose R100 like that.

0
Replies (1)
Capitec Bank
Capitec Bank's reply28 Feb 2020, 14:44
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank