CM
Caroline M
1 reviews | Active since Dec 2025
05 Jan 2026, 06:14
Money came out short during a withdrawal
Capitec is very *********** money on the 19th is December which is a total of R9000 the money bounced back 3 times saying it came out but I didn’t get it as it kept saying “cash withdrawals correction” on the 4th attempt the money came out short of R200. I logged a complaint and they said I’ll get a feedback within 24-48 hours up till now still nothing. Capitec please give me my money.
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Replies (3)
Capitec Bank's replyOfficial
05 Jan 2026, 07:03Hello,there thank you for reaching out to us,Thank you for sharing the details with us. I understand how concerning this must be for you and I apologise for the delay in feedback.
I can confirm that your complaint is still under investigation. Please note that these cases require a thorough review to ensure accuracy, which can sometimes take longer than expected. We’ll provide you with an update as soon as the investigation is complete.
Capitec Bank's reply05 Jan 2026, 07:03
Official
Hello,there thank you for reaching out to us,Thank you for sharing the details with us. I understand how concerning this must be for you and I apologise for the delay in feedback.
I can confirm that your complaint is still under investigation. Please note that these cases require a thorough review to ensure accuracy, which can sometimes take longer than expected. We’ll provide you with an update as soon as the investigation is complete.
Capitec Bank's replyOfficial
05 Jan 2026, 07:35Is there anything else I can help you with?
Capitec Bank's reply05 Jan 2026, 07:35
Official
Is there anything else I can help you with?
Capitec Bank's replyOfficial
05 Jan 2026, 07:43Thank you so much for reaching out to Capitec Bank today—it was a pleasure assisting you! If you ever need help again, don’t hesitate to contact us. We’re always here for you. 🙌
You might receive a short survey at the end of our chat to share your thoughts on the service you’ve received today. Your feedback is super important and always appreciated! 💬
There’s no need for any further action from you, as our chat will now be closed. Wishing you a wonderful rest of your day, and we hope to chat again soon! 🌟
Take care and goodbye for now! 👋
Capitec Bank's reply05 Jan 2026, 07:43
Official
Thank you so much for reaching out to Capitec Bank today—it was a pleasure assisting you! If you ever need help again, don’t hesitate to contact us. We’re always here for you. 🙌
You might receive a short survey at the end of our chat to share your thoughts on the service you’ve received today. Your feedback is super important and always appreciated! 💬
There’s no need for any further action from you, as our chat will now be closed. Wishing you a wonderful rest of your day, and we hope to chat again soon! 🌟
Take care and goodbye for now! 👋