Money blocked by Capitec

On the 2nd Dec there was money that was sent into my account. Capitec flagged this as *****. When I asked them what's going on I was told that my account is linked to an account suspected for *****. I was told to submit an affidavit, proof of payment and a copy of my ID. I submitted all those on the same day (5th). Till today I have not received any feedback. When I enquired in the week I was told it could go on for as far as next year. Another agent said there's no turnaround time, another said 21 to 30 days. Now I am sitting here frustrated because I already have debits that are bouncing and charges. We are going into the festive and this is money I need to use. To make matters worse I see Dr's (3) for follow-ups every 2 weeks, medical aid is exhausted so I pay out of pocket. I can't confirm my appointments which should be next week because that too is at a standstill. Can Capitec please release my money.