Money back

On the 1st of January I made a transition at out local space shop of R100 which charges up to R110 When I checked my banking app later I noticed that another transition of R110 was withdrawn Then another for R230 was withdrawn then another for R330. When I called capitec bank to enquire and ask the money to be reversed thay said they still investing. They then called me back saying they can see I was double charged. But the final out come was that they cannot help me and that's how I lots my money Capitec always does this. You never get your money back.