Money Added on Capitec Credit card without any agreement

Item: Capitec Bank
Rating: 1
Author: Lungie N

I don't understand how Capitec Bank decide to add month on their credit card without getting confirmation from the client or even having an agreement with their client. Last month they added R1200 on my credit card without any agreement with me. If you know what good for your financial please stay away from Capitec Bank credit card or loan their ******** people to pay more.

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Replies (2)

Capitec Bank's replyOfficial

20 Oct 2020, 11:11

The statements that you make are seen in a very serious light, and definitely does not meet the core values of Capitec Bank or the service excellence that we pride ourselves on.
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.

Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank

Capitec Bank's reply20 Oct 2020, 11:11

Official

Capitec Bank's replyOfficial

21 Oct 2020, 13:45

Good day Ms Nxumalo

As discussed telephonically, I confirm the matter has been dealt with.

Kind regards

Complaint Management

Capitec Bank

Capitec Bank's reply21 Oct 2020, 13:45