money ******

My Bank Card was ****** they Withdraw R13000 out of my Account i did open a ***** Case now Capitec say the investigation is Done and that the Money is lost im not happy with them i understand the money is gone butt it looks like they are not even trying to help me the people that stole my card dont even know my Pin Code thats why im so angry how can they Draw money without my pin code capitec always say they are going to phone me butt no one is Calling me i want to know how is it possible to Draw money without a pin code unless vir the people that stole my card knows someone thats working for Capitec that help them i want answers how is it possible to draw money and exseeding the Daily limit