Moereda is refusing to process my International payment for no substantial fact!

<p>I have sent myself money from my US bank account</p> <p>I have been assisted by a lady named Moereda who said my money can't be processed because I sent the money myself and my surname is Maphinda instead of Maphindani on the other bank account for which is materially wrong because this is not the first time I send myself money and the credentials have always been the same. The lady is clueless about the process and lacks basic customer service s****s and for the Forex department of Capitec that's a big disgrace because the bank is internationally recognise for its competence but what I have received today is incopetence. That's *********** and selfish. Why shouldn't I receive the money I have sent from my own self? This is ridiculous.</p> <p> </p>