JS
Johann S
1 reviews | Active since Oct 2011
14 Aug 2020, 15:03
Modern bank, simple procedures?
While making a payment I entered the password incorect due to typo's and my internet app was suspended. Called help desk and got verified, the operator said he would send me a temporary password to carry on. When he came back said something about not being able able to find my details or something and that I have to go in to the branch to reset the app (during these times!!!!) Pathetic!!!!!!!!!!! Time to change banks.
Helpful (0)
Replies (5)0
Replies (5)
Capitec Bank's replyOfficial
14 Aug 2020, 15:17I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply14 Aug 2020, 15:17
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
JS
Johann S's updateReviewer Update
14 Aug 2020, 19:10I doubt it as I need to make payments now not within five workings day so you might as well not react to this.
JS
Johann S's update14 Aug 2020, 19:10
Reviewer Update
I doubt it as I need to make payments now not within five workings day so you might as well not react to this.
JS
Johann S's updateReviewer Update
15 Aug 2020, 14:36I went in to a Capitec branch yesterday but their systems were down. Was at a branch today and the problem was resolved The personnel were very friendly and helpful, as usual.
While it is an inconvenience to visit the branch for a password reset, I am happy that the problem has been solved amicably.
While it is an inconvenience to visit the branch for a password reset, I am happy that the problem has been solved amicably.
JS
Johann S's update15 Aug 2020, 14:36
Reviewer Update
I went in to a Capitec branch yesterday but their systems were down. Was at a branch today and the problem was resolved The personnel were very friendly and helpful, as usual.
While it is an inconvenience to visit the branch for a password reset, I am happy that the problem has been solved amicably.
While it is an inconvenience to visit the branch for a password reset, I am happy that the problem has been solved amicably.
Capitec Bank's replyOfficial
17 Aug 2020, 09:31Good day
As discussed telephonically, I trust that your issue is now resolved.
Kind regards
Complaint Management
Capitec Bank
As discussed telephonically, I trust that your issue is now resolved.
Kind regards
Complaint Management
Capitec Bank
Capitec Bank's reply17 Aug 2020, 09:31
Official
Good day
As discussed telephonically, I trust that your issue is now resolved.
Kind regards
Complaint Management
Capitec Bank
As discussed telephonically, I trust that your issue is now resolved.
Kind regards
Complaint Management
Capitec Bank
JS
Johann S's updateReviewer Update
17 Aug 2020, 09:47Good day,
Yes I am happy that this has been resolved, thanks for the quick response.
Yes I am happy that this has been resolved, thanks for the quick response.
JS
Johann S's update17 Aug 2020, 09:47
Reviewer Update
Good day,
Yes I am happy that this has been resolved, thanks for the quick response.
Yes I am happy that this has been resolved, thanks for the quick response.