Mobile card payments

Let me start with the good. I have been banking with Capitec for years, without issues, this is because the mobile app allows me to do everything myself without ever having the need to go into a branch. Thus banking wise, happy. However the last two days I am frustrated with capitec because I need the bank to assist me as the app does not have this function. I use /d my Samsung Wallet for all my cards for years, no issues. Yesterday I got a new phone, removed my cards from the old and tried to add my card to my new phone. It does not allow me telling me it is added to too many devices. Then it gives a message in the app telling me to contact Capitec with number *** ***. I do so. The first lady could not assist and blamed it eventually on my network. I have fiber to home. Network is not a problem. Anyway I decided to lave it and try again the next day. Tried failed and phoned the number provided by the app on the error again. This time the lady just told me to go to a branch to be assisted. Now I am not one of the smartest people I know, but I do know this problem is not a branch problem. So, leaving me frustrated.