Mobile Banking Registration Not Completed – Minor’s Account

Subject: Mobile Banking Registration Not Completed – Minor’s Account

Dear Capitec Team,

I visited your Jean Crossing branch today to register mobile banking for my minor’s account. I was informed by your staff that the registration was completed successfully and that I could download and access the Capitec app from home.

However, when I got home and attempted to sign in on the app, I received a message stating that mobile banking is not registered and that I need to visit the branch. This is extremely disappointing and inconvenient, especially after being assured that the process was successful.

Please investigate this matter urgently and assist in ensuring that mobile banking for this account is activated as intended.

Branch visited: Capitec Jean Crossing Date of visit: 22/10/2025

Kind regards,