Mobile banking *****

I'm so disgusted by Capitec and their *****, last week Friday people stole my money using Mobile banking, they managed to take my money without me even giving out my pin nor personal details. I took it up with Capitec and their response was that it's not their fault, yet it's the banks responsibility to keep my money Safe.. Capitec never wants to own up to anything neither do they ever pay back the money they have stole!!! Its the Worst bank in South Africa and should be closed, because this is not the first neither am I the first person to experience this with Capitec.. I'm really disgusted by this!