LN
Lungie N
1 reviews | Active since Jan 2010
29 Jul 2019, 14:55
Mobile Banking Client
Today i went to City View Durban Capitec Bank (29/07/2019) because i had a problem with cellphone banking .. I am disappointed with the service i received from one of the gentleman.. He didn't show interest in assisting me what made things worse when i got home it shows that i am not registered for Mobile Banking Client but i have been using the App along and when someone tries to send me money it they get an error message that says "Error The cellphone number must be verified with Capitec Bank.. Now i have to go back to the bank for the same problem
Helpful (0)
Replies (3)0
Replies (3)
Capitec Bank's replyOfficial
30 Jul 2019, 09:44I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth. Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Kind regards
Capitec Bank
Best regards,
Capitec Bank's reply30 Jul 2019, 09:44
Official
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth. Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Kind regards
Capitec Bank
Best regards,
LN
Lungie N's updateReviewer Update
08 Aug 2019, 11:11Still no feedback from Capitec Bank and the still not resolved.. I am really disappointed
LN
Lungie N's update08 Aug 2019, 11:11
Reviewer Update
Still no feedback from Capitec Bank and the still not resolved.. I am really disappointed
LN
Lungie N's updateReviewer Update
08 Aug 2019, 11:12 Still no feedback from Capitec Bank and the matter still not resolved.. I am really disappointed
LN
Lungie N's update08 Aug 2019, 11:12
Reviewer Update
Still no feedback from Capitec Bank and the matter still not resolved.. I am really disappointed