Mobile Banking and Internet Banking not working

I have been trying for probably 9 months now to have someone explain to me why I cannot access my mobile banking at times... I have been sent from Pillar to Post trying to sort this out and I am now at my wits end. I keep struggling to access my savings plans and the error is the same every time. mobile banking temp unavailable. I have gone to different branches and the result remains the same-no one can help me. Today I've been told to change my savings plan name as that is the reason I cannot access anything. Funny thing is, I get my notifications yet I cannot do anything myself. And intermittantly I can transfer funds. Now i have to yet again waste my time over month end to have this \sorted". <br> It seems as if no one really knows what the problem is and no one actually cares enough to go the extra mile to help solve this issue. Whats the use in low banking fees if it costs me so much to just get access to my own money. Might as well change banks and pay a little more and get the service I know I deserve.<br> <br> I am really shocked at the nonchalant attitude of the bank towards my complaints. Maybe cos I'm just one person? Who knows. Surely they dont care..."""