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ID
Izdihar D

1 reviews | Active since Nov 2019

01 Nov 2019, 19:06

Mobile banking

Hi

I tried to purchase data from capitec mobile banking,recieved a message on my cellphone screen saying the service is unavailable and it was not processed,I tried 4 times

Eventually I recieved 4 text messages with my data and R400 deducted from my account,I called the call Centre they said they cannot assist me as the data has already been processed! This is unacceptable, this service hasn’t been available over the past few days,can this please be attended to as money has been deducted from my account

Thank you

0
Replies (3)
Capitec Bank
Capitec Bank's reply04 Nov 2019, 11:14
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank
ID
Izdihar D's update10 Nov 2019, 20:55
Reviewer Update
Hi

I still haven’t recieved any feedback regarding this matter

Please assist
Capitec Bank
Capitec Bank's reply18 Nov 2019, 12:43
Official
Hi Izdihar D 

Thank you for providing me with an opportunity to look into your matter.

Kindly be advised, I've been trying to contact you but you've been unreachable. 
 
Please return my call on the number provided in the SMS sent to your contact number. 
 
Kind regards 
Capitec Bank