SK
Shaun K

1 reviews | Active since Nov 2009

12 Oct 2016, 11:49

Mobile Banking

<p>So for the past 2 days i have heard "we are experience problems with our mobile banking and It is lookinf at it" and in the meantime i can 't even swipe my card because the balance stays 0 - so how long will we us customers wait for IT ?</p>

0
Replies (3)
Capitec Bank
Capitec Bank's reply12 Oct 2016, 12:07
Official

I acknowledge your posting, and have referred it to Nondi Tsholoba for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank

Best regards,

SK
Shaun K's update12 Oct 2016, 12:27
Reviewer Update

3 working days ? so i can't use my account for 3 working days ?

Capitec Bank
Capitec Bank's reply14 Oct 2016, 13:15
Official

Good day Mr Kelly

As per our telephone conversation, I trust that your issue is now resolved in your favour.

Please note that I also sent you an email.

Nondi Tsholoba

Complaint Management

Capitec Bank

Best regards,