1 reviews | Active since Apr 2018
Mobile baking app not working
I have not been able to make use of the mobile baking app for 2 months. as soon as i open it, it loads for roughly 4 seconds then kicks me out. I have deleted and reinstalled the app, I have raised it at my branch. they logged a ticket and told me I'm not the only one experiencing this. They then referred me to iStore, claiming that the technicians at the store should be able to assist as they think it might be the app or the phone.
To this day, I cannot make use of an app i have on my phone. I do not have access my daily banking and this makes me uncomfortable as anything can happen to my funds without me being aware of it.
IT HAS BEEN TWO MONTHS. WHY HAS IT NOT BEEN RESOLVED???? all the other apps on my phone work perfectly well except the capitec app.
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regardsCapitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regardsCapitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank