aP
andre P
1 reviews | Active since May 2016
17 Aug 2022, 14:44
Mobile App pin incorrect without it being changed! SECOND TIME IN TWO WEEKS!
This happened last week and now this is happening AGAIN today!
If you are going to call me then you better have a decent explanation! My banking app keeps on telling me that the pin I entered is incorrect! As I explained last time, I have NEVER changed the pin to my mobile app, so why is it telling me that it is incorrect?
I want an answer - I wasnt this to be rectified, and as I mentioned prior to this complain I will hold Capitec liable for the money I have to drive out to Kimberley (which is 100km away from where I stay).
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Capitec Bank's replyOfficial
17 Aug 2022, 15:33Good day Andre
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply17 Aug 2022, 15:33
Official
Good day Andre
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank