JN
JOSEPH N
1 reviews | Active since Feb 2012
15 Jun 2022, 08:26
Mobile APP Not Functioning As it Should
A friend of mine tried to transfer me money. I have noticed that the payment keeps bouncing back and I want to know what's the cause of this issue. This is the 1st time that this is happening and I am just worried that I would be unable to transact moving forward.
It's frustrating to see I cannot use my app. I'm suffering from depression and anxiety and cannot handle if the simplest thing isn't working properly.
If you cannot fix the issue I am also requesting a R1500 compensation for this inconvenience and want this matter sorted today.
I am available as from 11:15am today on my mobile number.
Helpful (0)
Replies (3)0
Replies (3)
Capitec Bank's replyOfficial
15 Jun 2022, 09:16Good day Joseph
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Best regards,
Capitec Bank's reply15 Jun 2022, 09:16
Official
Good day Joseph
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Best regards,
JN
JOSEPH N's updateReviewer Update
15 Jun 2022, 12:22Next business day doesn't suit me very well. I would like someone to call me in the next 7 minutes on my cellphone
JN
JOSEPH N's update15 Jun 2022, 12:22
Reviewer Update
Next business day doesn't suit me very well. I would like someone to call me in the next 7 minutes on my cellphone
JN
JOSEPH N's updateReviewer Update
15 Jun 2022, 12:43I waited now and I am back at my desk and I not allowed to have my phone on me. Feel free to call me today as from 2pm
JN
JOSEPH N's update15 Jun 2022, 12:43
Reviewer Update
I waited now and I am back at my desk and I not allowed to have my phone on me. Feel free to call me today as from 2pm