Mobile App Issues

<p>2 weeks back I used the 'Contact Us' option on the website to explain my issue which im having with the mobile app. I cannot log into my credit option on the app as it gives me an error 'Function temporarily unavailable, try again later. You have been signed out of remote banking. Ticket Number 581EF5DA'. Waited for a reply, but got no feedback from Capitec. I then called the call centre on Monday 7/11/2016 to explain my problem. Its Wednesday already and I still didnt get any type of response from capitec. This is so disapointing and frustrating as my issue isnt being resolved and Im getting no feedback from Capitec. Such bad customer service I say. Can someone please help me on this issue? This is such a huge Inconvenience going back and firth and not getting any feedback.</p>