NM
Ntomboullyo M
1 reviews | Active since Dec 2018
10 Dec 2018, 10:57
Mobile
On 7th of Dec I made a mobile transfer for NMthembu using her cell number ********** 373 however I made a mistake instead of dialling 4373 I dialled 4343 which is one number incorrect, I then contacted Client care and they tried to get hold of the client to no avail and they then will come back to me with the feedback of which they have not contacted me.My worry is what if that person has used my money. And my other concern is that this is my money and the mistake is visible so why is it a struggle to reverse the money.Hayshame the is no sense of caring about clients at Capitec. Below is the SMS I had received from client care
Good Day. Your Capitec Bank reference? number is ********** 2
For more information contact Capitec Bank Client Care on ********** 043.
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Replies (2)
Capitec Bank's replyOfficial
10 Dec 2018, 13:28I acknowledge your posting, and have referred it to Wendy Mbelekane for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
Capitec Bank's reply10 Dec 2018, 13:28
Official
I acknowledge your posting, and have referred it to Wendy Mbelekane for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
Capitec Bank's replyOfficial
11 Dec 2018, 12:44Good day Miss Mbuxe
As discussed via the telephone, I trust that your issue is now resolved.
Wendy MbelekaneComplaint ManagementCapitec Bank
As discussed via the telephone, I trust that your issue is now resolved.
Wendy MbelekaneComplaint ManagementCapitec Bank
Best regards,
Capitec Bank's reply11 Dec 2018, 12:44
Official
Good day Miss Mbuxe
As discussed via the telephone, I trust that your issue is now resolved.
Wendy MbelekaneComplaint ManagementCapitec Bank
As discussed via the telephone, I trust that your issue is now resolved.
Wendy MbelekaneComplaint ManagementCapitec Bank
Best regards,