DK
Dumisile K

1 reviews | Active since Jul 2013

15 Dec 2017, 09:48

MIX UP AND CHANGE OF MOBILE CELLPHONE NO BY CAPITEC BANK WITH MY AUTHORISATION

Capitec deleted my daughter's mobile banking cellphone and assigned the cellphone to my bank account and transferred my daughter's deposit to my bank account. I have never had of a bank that changes client's details with their consent and transferring cash as they please! PATHETIC BANK INDEED!!!!!!! I wasted three trying to sort out the matter with call centre and the branch. The braamfontein did their best to assist me however the call centre gave them the information that doesn't make sense to all of us. I then called the call centre again, spoke to Tshepiso who told me to go visit the branch again, of which I refused and requested to speak to a manager, I spoke to Kgaogelo who didn't assist me too and send he will request IT department to assist me in 24hrs. CAPITEC BANK HAS THE WORST SERVICE EVER!!!! TRANSFER MONEY BACK TO MY DAUGHTER'S ACC ASAP

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Replies (2)
Capitec Bank
Capitec Bank's reply15 Dec 2017, 12:28
Official

I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.

Donorique Wessels will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.

Complaint Management

Capitec Bank

Capitec Bank
Capitec Bank's reply20 Dec 2017, 09:34
Official

Hi Dumisile

Thank you for bringing your matter to our attention.

As discussed telephonically on 19 December 2017 the funds has been debited and credit as per your instruction to your daughter.

This matter is now finally resolved and closed.

Kind regards

Donorique (Complaint Management)