Miswithdrawal

So this evening my wife and I was running low of cash after we've been shopping and because we tend to take a Uber paying cash we decided to go to the atm to withdraw , we then proceeded to do a send cash for a card less withdrawal , we had shopping so my wife decided to have a seat while I withdraw I then proceeded to withdraw the cash I placed the reference code and the machine started making a noise as if it's about to pay me then all of a sudden the screen tells me transaction has been cancelled where as I received a slip too stating its not redeemable after this money was just transferred. I then tried again nothing happened. Standing in front of checkers as they were closed I explained my situation to the security and they were so kind as to have us pass through to withdraw this funds and at that moment we attempted and the lady said it's been already redeemed we rushed back to the atm and and all of a sudden it was paying money out and we attempted twice to withdraw and the machine sounded as its not giving money just a consistent noise as if it's counting notesbut nothing evolves from it We then contacted capitec customer care and currently awaiting for an answer P.S Note we are small business owners and we too went back into the app but the app now says the funds has been redeemed We will follow up tomorrow with capitec and funny thing is it happened at a branch atm but the customer care says the camera on the atm doesn't work.