Misunderstanding

I had a misunderstanding with someone who sent the money in my @Capitebank Account purchasing a sell phone .my debit orders took the money I couldn’t deliver he went to capitec to report the issues 5 months ago my funds where transferred to hold ,we came to an agreement that Capitec bank should release the funds that are on hold to his Account and I will pay back the outstanding balance is been months now capitec haven’t done that .we submitted affidavits at Capitec .Capitec transfer the money