AT
Amos T
1 reviews | Active since Nov 2023
05 Oct 2024, 08:39
Mistrust
Hello everyone. Guys I have a issue with Capitec bank(the reef mall branch). I was paying my pay flex account and the first payment had an error. Second attempt was successful, only to find the error payment was also successful.I visited the the reef mall brank on the 02 of September to reverse my money since I paid twice but only one payment went through to pay flex. Capitec charged me R80 to log a query and does not have money reversing system in place. They asked I shoud wait 1 to 3 days and still my money is not paid back into my account. Should I suspect *****, negligence or poor banking systems??? Hello Peter please assist me to reach out to Capitec head office management or a Ceo so they can bring my money back. I still haven't paid my other account due to my money stuck with Capitec bank.
Helpful (0)
Replies (2)0
Replies (2)
Capitec Bank's replyOfficial
05 Oct 2024, 11:08Good day Amos
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards,
Capitec Bank
Best regards,
Capitec Bank's reply05 Oct 2024, 11:08
Official
Good day Amos
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards,
Capitec Bank
Best regards,
AT
Amos T's updateReviewer Update
05 Oct 2024, 13:19Your reply takes me back to square one. I have been waiting for officials to resolve for the past 3days hence I wrote to hello Peter. No one is doing anything about my issue so far. Only promise officials are resolving.
AT
Amos T's update05 Oct 2024, 13:19
Reviewer Update
Your reply takes me back to square one. I have been waiting for officials to resolve for the past 3days hence I wrote to hello Peter. No one is doing anything about my issue so far. Only promise officials are resolving.