Mistreating a client, a victim of *****

I went to Rosebank capitec Branch with a complaint that there was an online purchase of R1791.37 through my account that i do not recognize, i was told that they are investigating but i was not told what was being investigated cos my money is gone and i am here to say put it back in to my account.and there is likely to not pay the money.In the mean time i ask the branch manager who looked down on me and bluntly told me that i can go and do the purchase and run to the bank crying fawl. Mind you i am the client that seek assistance and comfort due to my predicament. so HellPeter please help me in this regard i have no more money for the whole of 3 weeks until i get paid in December. This bank is promoting ***** and blaming it on the victim which happened to be their so called client. they are not helping me they are merely telling me that i will not get help from them.