Mission Impossible!

I visited Southway Mall branch to inquire what I needed for a name change after I got married. I was told ONLY my marriage certificate. Fine I went in with it and they made a copy.<br> <br> A few months later I try to deposit a cheque which is in my married name and I was told I need my ID document changed. So I delay getting the money which I am desperate for and go to home affairs in Port Shepstone to get my ID.<br> <br> 2 weeks later my ID arrives, I head down and straight after collection I go to the bank who refuses to assist me without proof of residence, I had not yet sorted this as everything is in my husbands name. Back up to Durban, We received a copy of our new lease which has my name on it so we go back to Southway Mall and try again. My ID was sorted but proof of address was not, but fine as long as cheque will be deposited. I then go to the next queue, I was told (the previous time I attempted to deposit this cheque at Southway) that I can pay additional fees for special clearance which I was fine with as by now I am even more desperate for the money, so I requested this again this time.<br> <br> Today I phoned call centre only to be told its the noral R18 charged and will clear 18/01/2016!!