Missing payshap payment

I am very disappointed in Capitec instead of assisting they will constantly tell you they are escalating the matter. My R1200 is missing after I made a payshap payment to my other account. I am very frustrated as this amount was supposed to be for savings for my daughter and myself. I even went to the branch they say they will help me. Then Lerato the call center agent has the audacity to make me stay on the line until I hung up. Disrespectful

I want nothing to do with them I just need my money.