Missing Payments

Capitec is failing to refund me monies I paid electronically to an external bank account on 3 and 13 December 2024 respectively. The monies were paid into a correct bank account however Capitec never honoured the payments and the monies went off my account successfully therefore, the payments are missing. I called the bank on 20 December 2024 to log a query for missing payments and was informed it will take 3-5 working days to resolve. The query remains unresolved to date and I have been making countless calls to Capitec contact centre to no avail. I want Capitec to give me back my money as a matter of urgency.