Missing Payment

Yesterday I made an immediate payment from Capitec and money never showed on the other bank, I called in to find out what is happening, and I find Nathi the consultant.

call centre consultant by the name of Nathi, was never Willing to assist me to know what happened to my money, he simply said "it's not Capitec problem" because on his side it shows that the money went through 😡😡😡😡 he never said they will investigate to see what went wrong or something.. I mean I should've appreciate that. If you dealing with people's money you need to do whatever it takes to assist. I am so disappointed with Capitec you have a very bad disappointing service.