Missing payment
I am really annoyed with Capitec Bank, I made an immediate payment on the 8 June 2025 and the person has still not received the funds and today is 10 June 2025 and every time I contact them the do not have feedback they keep saying I need to wait 24 hr to 48 hrs. Why would I make an immediate payment if I wanted to wait this long and no one is giving me answers why the funds have not gotten to the recipient and I need to make contact with the bank no one from the bank feels the need to send me updates on the matter I am not happy and very annoyed because R2000 can’t just go missing and then I am being told to just wait and must call to check on feedback this is unacceptable
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Replies (9)
Capitec Bank's replyOfficial
10 Jun 2025, 12:35Good day Nokwanda,
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply10 Jun 2025, 12:35
Official
Good day Nokwanda,
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
's updateReviewer Update
10 Jun 2025, 13:52Meaning that I need to wait another 24hrs again for a payment made on the 8 June 2025, I must wait to get feedback on the 11 June 2025 I do not think you understand what you asking me. This is R2000 we talking about and I am being asked to exercise patience maybe I’m crazy but that is not possible I want an answer today I logged a query yesterday why must I wait another 24 hrs no I do not accept this unfortunately
's update10 Jun 2025, 13:52
Reviewer Update
Meaning that I need to wait another 24hrs again for a payment made on the 8 June 2025, I must wait to get feedback on the 11 June 2025 I do not think you understand what you asking me. This is R2000 we talking about and I am being asked to exercise patience maybe I’m crazy but that is not possible I want an answer today I logged a query yesterday why must I wait another 24 hrs no I do not accept this unfortunately
's updateReviewer Update
11 Jun 2025, 10:16I made contact with Capitec today 11 June 2025 and I was told there is no feed back for a payment that was made on the 8 June today marks the 3 day the money is just missing and Capitec does not care
's update11 Jun 2025, 10:16
Reviewer Update
I made contact with Capitec today 11 June 2025 and I was told there is no feed back for a payment that was made on the 8 June today marks the 3 day the money is just missing and Capitec does not care
's updateReviewer Update
11 Jun 2025, 10:42 Ow I received an email telling me this will take 10 days but someone will contact me in the next 24hrs how many 24hrs must I wait to either get my money back or the funds be sent to the recipient it was intended for when I made the payment Sunday today is Wednesday and the funds are just missing and I am being told to be patience and wait another 24hrs for someone to get back to me. Capitec is this what yourll do to your customers I need answers now I have run out of patience
's update11 Jun 2025, 10:42
Reviewer Update
Ow I received an email telling me this will take 10 days but someone will contact me in the next 24hrs how many 24hrs must I wait to either get my money back or the funds be sent to the recipient it was intended for when I made the payment Sunday today is Wednesday and the funds are just missing and I am being told to be patience and wait another 24hrs for someone to get back to me. Capitec is this what yourll do to your customers I need answers now I have run out of patience
's updateReviewer Update
11 Jun 2025, 11:18Still no update on where the funds are nothing all they can say is wait wait wait I have been waiting since Sunday today is Wednesday
's update11 Jun 2025, 11:18
Reviewer Update
Still no update on where the funds are nothing all they can say is wait wait wait I have been waiting since Sunday today is Wednesday
's updateReviewer Update
11 Jun 2025, 15:06Still 11 June 2025 no response from Capitec and it is 15:06 pm now
's update11 Jun 2025, 15:06
Reviewer Update
Still 11 June 2025 no response from Capitec and it is 15:06 pm now
's updateReviewer Update
11 Jun 2025, 15:41Now I got given a new reference because the first query was logged incorrectly my new reference is *** everyday is a new thing it’s close to 72 hrs now Capitec has not called or sent an email to tell me where is the R2000. I am the one who called *** only to be told there was feedback on the query 10 June stating query is incorrectly logged so this whole time no one can see it and rectify it so much time has lapsed being told to be patient
's update11 Jun 2025, 15:41
Reviewer Update
Now I got given a new reference because the first query was logged incorrectly my new reference is *** everyday is a new thing it’s close to 72 hrs now Capitec has not called or sent an email to tell me where is the R2000. I am the one who called *** only to be told there was feedback on the query 10 June stating query is incorrectly logged so this whole time no one can see it and rectify it so much time has lapsed being told to be patient
's updateReviewer Update
12 Jun 2025, 08:56Today is Thursday no response to my email, agent has called me like they said when they commented her that an gent will call after 24hrs it’s been more than 72 hrs my query has not been resolved my money is missing and Capitec has nothing to say to me as a customer they are failing to contact FNB to check what happened to the payment, they are unable to locate a payment made on their system how long can it take to trace a payment what if this was ***** ????
's update12 Jun 2025, 08:56
Reviewer Update
Today is Thursday no response to my email, agent has called me like they said when they commented her that an gent will call after 24hrs it’s been more than 72 hrs my query has not been resolved my money is missing and Capitec has nothing to say to me as a customer they are failing to contact FNB to check what happened to the payment, they are unable to locate a payment made on their system how long can it take to trace a payment what if this was ***** ????
's updateReviewer Update
13 Jun 2025, 10:15Today is Friday the 13 June 2025 money still nor is reversed back to my account or released to the recipient it was intended for nothing just like that R2000 is MIA and Capitec has no answers nothing but no feedback is all the can say to me
's update13 Jun 2025, 10:15
Reviewer Update
Today is Friday the 13 June 2025 money still nor is reversed back to my account or released to the recipient it was intended for nothing just like that R2000 is MIA and Capitec has no answers nothing but no feedback is all the can say to me