NM
Nkululeko M
1 reviews | Active since Aug 2025
04 Aug 2025, 17:46
Missing payment
Such banks should not be allowed to operate. Tell me why we I should call 12 call center operators to get assistance and none of them gave me a reference number, 48 hours later when following up on my issue the operator requested my reference number, like what the hell........I wasn't given a reference number,
I made an immediate payment from Capitec to Standard bank on Friday but the funds didn't reflect immediately, in fact, it's day 4 day today. Was told it has been escalated and being investigated.
This is unacceptable. Will the bank compensate me for the delay?........
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Replies (2)
Capitec Bank's replyOfficial
04 Aug 2025, 18:35Good day Nkululeko,
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply04 Aug 2025, 18:35
Official
Good day Nkululeko,
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
NM
Nkululeko M's updateReviewer Update
06 Aug 2025, 09:51My issue still hasn't been resolved, this is really frustrating. I will have to close my account with capitec, after I get my money back and that's if they decide to finalize this transaction. I don't even have the energy to follow-up on this anymore.
NM
Nkululeko M's update06 Aug 2025, 09:51
Reviewer Update
My issue still hasn't been resolved, this is really frustrating. I will have to close my account with capitec, after I get my money back and that's if they decide to finalize this transaction. I don't even have the energy to follow-up on this anymore.