MISSING PAYMENT

Good day

My husband made an immediate payment of R3,300.00 from capitec to my absa account on the 27th . The money was suppose to reflect same time as they even charged him for immediate payment, till today the money is not in my absa account nor returned to my husband's account. we went to Capitec and they said on their side it shows that the money went successfully to Absa. Absa checked every suspense account and the money is not there. The most annoying thing is that Capitec wants my husband to keep on calling them, we dont have money to do that. We have a small child who is out of formula, a son who started primary and doesn't have uniform up until today, he doenst even want to go to school any longer because he feels left out. we survive on monthly salary and desperately need this money. We are out of options and i dont want my kids to suffer for no reason.

Capitec gave me reference number ********** 9 and said turn around time was 7 working days, 7 days past no feedback, they make us hold for 2 hours when we follow-up and we don’t have such money for calls

Zintle at park station branch was so cold to us and showed us that this is not her problem. if the branch people dont want to help who else should. why should you have people who have no clue about solving queries

i need this money before close of business today