missing payment

I have made an immediate payment from Capic to fnb on the 23rd of October, till today no money is received to my FNB account, this is so frustrating as all my FNB accounts bounced and, I went to capitec branch the consultant called the head office and she was advised its a system glitch and it could take up to 25 days like really my debts and our lives my wait for 25 days kids food and transport what should happen, the critic may you please reverse my funds in the other hand am thinking of closing this accounts nje,

pls call me ***